Customer Support Agent – Business Payments Platform — Spanish

Cross Border Talents; Seixal; On-site; EUR 10,000 - 11,000; Full time

Benefits offered by this job

Meal allowance €7.63 net per day

Complexity bonus €65

Job summary

Cross Border Talents is hiring a Spanish-speaking Customer Support Agent to assist business clients using a digital payments and business technology platform. The role covers B2B inquiries, account questions, and troubleshooting in Spanish and English.

The position is on-site in Lisbon, Portugal, with rotating 24/7 shifts including nights. A focus on paid campaigns, social media familiarity, and strong communication are preferred.

Qualifications

• B2B customer support via phone, email or chat.
• Fluent in Spanish and English.
• Experience in paid campaigns and AdTech.
• Availability for rotating 24/7 shifts, including nights.

Responsibilities

• Provide B2B customer support through phone, email and/or chat.
• Assist business clients with platform, account and service-related questions.
• Investigate technical and operational issues and provide solutions.
• Verify account-holder details per procedures.
• Maintain accurate records and comply with internal policies.
• Deliver professional, customer-focused service.
• Familiarity with social media and digital advertising.
• Work in an AdTech environment with strong communication.

Skills

B2B customer support

Spanish proficiency

English proficiency

Strong communication

Shift work flexibility

Education

Marketing-related degree

Job description

About the Role

We are hiring a Spanish-speaking Customer Support Agent to support business customers using a digital payments and business technology platform. The role involves B2B customer service, account and service enquiries, and troubleshooting technical or operational issues in Spanish and English.

Key Responsibilities

• Provide B2B customer support through phone, email and/or chat.
• Assist business clients with platform, account and service-related questions.
• Investigate technical and operational issues and provide effective solutions.
• Verify account-holder details in accordance with established procedures.
• Maintain accurate records and comply with internal policies and applicable requirements.
• Deliver professional, customer-focused service.
• Fluent Spanish and English.
• Previous experience in paid campaign management.
• Experience in digital marketing and customer service/contact centre operations in an AdTech environment.
• Familiarity with social media platforms and basic digital advertising.
• Strong communication and customer-service skills.
• Availability for rotating 24/7 shifts, including nights.

Languages

Spanish / English

Salary

€900-€950 gross/month (source salary: €930)

Location & Work Arrangement

On-site, Lisbon, Portugal

Working Schedule

Rotating shifts, Monday to Sunday, covering 24/7 operations including nights; two rotating days off.

Relocation

No relocation support provided.

Benefits

• €7.63 net meal allowance per working day
• €65 complexity bonus
• A Marketing-related degree is an advantage.