Customer Support Agent

Working Adventures; Lisboa; Presencial; EUR 15 000 - 22 000; Tempo integral

Resumo da oferta

Working Adventures in Portugal seeks a customer support specialist to assist users with account issues, video playback problems, and content uploads. You will troubleshoot, identify root causes, and guide users to effective solutions.

You will document actions, categorize cases and bugs, and stay up to date with policies and safety guidelines while delivering friendly, professional service to every user. Native Italian and English fluency are required, along with at least one year in a contact

Qualificações

• Native fluency in Italian (written and spoken).
• Fluency in English (written and spoken).
• At least 12 months of customer support experience in a contact centre.
• Some knowledge of systems like CSAT, NPS, and SLAs.

Responsabilidades

• Provide support to customers with account issues, video playback problems, and content uploads.
• Identify root causes and guide customers to effective solutions.
• Document actions and categorize cases or bugs to keep operations smooth.
• Stay updated on policies, safety guidelines, and rules.

Conhecimentos

Native fluency in Italian

Fluency in English

12 months customer support experience

Knowledge of CSAT,NPS and SLAs

Descrição da oferta de emprego

In this role, you’ll be the go-to support, helping customers with everything from fixing account issues to resolving problems with playing videos or uploading content. You’ll be a troubleshooting expert, identifying the root cause of each problem and guiding customers to the perfect solution. Whether it’s soft troubleshooting for account settings or helping with useful tips, you’ll stay on top of the latest policies, safety guidelines, and rules. As you work through customer inquiries, you’ll also document your actions and categorise any cases or bugs to keep things running smoothly. Ready to tackle all kinds of challenges and help customers succeed? Let’s make it happen!

• Native fluency in Italian (written and spoken)
• Fluency in English (written and spoken)
• At least 12 months of customer support experience in a contact centre
• Some knowledge of systems like C-SAT, NPS, and SLAs