Customer Rep (Italian-Speaking) - Insurance Company

Concentrix Portugal; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

Concentrix in Lisbon, Portugal is seeking a Customer Service Representative to ensure that performance goals across operations are met and client expectations regarding quality, efficiency and the customer journey improvement are fulfilled.

The role involves handling inbound calls, chat or email to support customers and resolve their inquiries with accurate information, while upholding confidentiality and data security. The position offers on-site work in Lisbon.

Qualificações

• Fluent Italian (written and spoken) and strong English (B2).
• Excellent writing and verbal communication to simplify technical language for users.
• Patience, confidentiality and data security are essential.
• Proactive, self-motivated, and a great team player.

Responsabilidades

• Assist clients via inbound calls, chat, or e-mail in the after-sales process by answering customers' inquiries and/or attending to potential requests.
• Resolve product or service problems by clarifying the customer's complaints.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Give real-time, accurate information that empowers the customer to make decisions.
• Listen to the customer's unique situation and acknowledge their needs.
• Go beyond the customer's service expectations so they will remember and share their great experience.

Conhecimentos

Italian (written and spoken)

English (B2)

Communication skills

Patience

Confidentiality

Team player

Descrição da oferta de emprego

Experience the power of a game-changing career

Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

If you're looking to grow and be inspired, as aCustomer Service Representative in Lisbon, Portugal (On-Site)you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What you will do in this role

• Assist clients via inbound calls, chat, or e-mail in the after-sales process by answering customers' inquiries and/or attending to potential requests.
• Resolve product or service problems by clarifying the customer's complaints.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Give real-time, accurate information that empowers the customer to make decisions.
• Listen to the customer's unique situation and acknowledge their needs.
• Go beyond the customer's service expectations so they will remember and share their great experience.

Your qualifications

Concentrix is a great match if you:

• Have a high level of Italian (written and oral) and fluent in English (B2)
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
• Demonstrate patience when communicating and solving issues
• Treat all data and personal information with the utmost confidentiality
• Are proactive, self-motivated, and a great team player