Customer Support - English

Wise Insight; Lisboa; Presencial; EUR 18 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid training

Competitive salary

Private health and dental insurance

Resumo da oferta

Wise Insight is seeking a customer support specialist to assist consumers and business users of our platform, providing reactive support across multiple channels with a focus on troubleshooting and efficient issue resolution.

Responsibilities include handling billing and invoicing queries, resolving account access problems, guiding and training customers on product usage, and delivering timely, high-quality responses that meet client expectations.

Qualificações

• Exceptional verbal and written English communication skills (C1/C2).
• Empathic and helpful.
• Soft-skills for de-escalating situations when needed.
• Able to handle sensitive information.
• Fast learner capacity and team player.
• Willing to work 40 hours per week on a rotational shift pattern.
• Must be locally available in Portugal.
• Must be comfortable using digital and AI-based tools.

Responsabilidades

• Supporting customers with billing and invoicing matters.
• Troubleshooting account access issues.
• Guiding, supporting, and training customers on the use of the client’s products.
• Delivering high-quality service that exceeds client expectations and quality scoring measures.
• Providing timely, useful responses to customers.

Conhecimentos

English (C1/C2)

Empathy

Soft skills

Team player

Fast learner

Sensitive data handling

AI tools familiarity

Ferramentas

AI tools

Descrição da oferta de emprego

The role is for helping consumers and business users of the client's platform and to provide reactive support across multiple channels, with a focus on troubleshooting and resolving issues efficiently.

Responsibilities

• Supporting customers with billing and invoicing matters
• Troubleshooting account access issues
• Guiding, supporting, and training customers on the use of the client's products
• Delivering high-quality service that exceeds client expectations and quality scoring measures
• Providing timely, useful responses to customers

Requirements

• Exceptional verbal and written English communication skills (C1/C2)
• Empathic and helpful
• Soft-skills for de-escalating situations when needed
• Able to handle sensitive information
• Fast learner capacity and team player
• Willing to work40 Hours per week on a rotationalshift pattern
• Must be locally available in Portugal
• Must be comfortable using digital and AI-based tools

Benefits

• Paid training
• Competitive salary
• Private health and dental insurance