Customer Support Advisor With Italian – Porto, Portugal (Medical Devices)

Pkrecruiting; Porto; On-site; EUR 16,000 - 22,000; Full time

Benefits offered by this job

Private health insurance

Life insurance

Meal allowance

On-site Porto office

Job summary

CloserHire is recruiting for a full-time on-site Italian-speaking Customer Support Advisor in Porto. You will provide empathetic care and technical assistance for diabetes medical devices, handling orders, renewals, and multi-channel customer interactions.

Requirements include fluent Italian (C1+) and strong English (C1), with experience in customer service or healthcare being advantageous. The role offers training, private benefits, and opportunities within an international company.

Qualifications

• Fluent Italian (C1+) and strong English (C1) required.
• Ability to support multiple European markets simultaneously.
• Previous experience in customer service, healthcare, or technical support is an advantage.
• Knowledge of diabetes care or medical devices is a plus.

Responsibilities

• Provide customer care and technical assistance for diabetes medical devices, ensuring accurate order management and high-quality support.
• Deliver troubleshooting and technical support for medical devices and accessories.
• Assist customers with product usage across multiple channels (calls, email, chat, SMS).
• Manage order intake, renewals, and related documentation in compliance with procedures.
• Apply active listening, empathy, and professionalism in sensitive or challenging situations.
• Follow defined scripts and procedures to ensure compliance with regulatory and safety standards.

Skills

Italian language (C1+)

English language (C1)

Customer service

Communication

Problem solving

Documentation

Stress management

Organisational skills

Job description

CloserHire is partnering with a global leader in customer experience and business solutions to recruit Italian-speaking Customer Support Advisors for a project in Porto. You will be supporting a world leader in insulin delivery and diabetes technology, providing empathetic and professional assistance to customers using advanced medical devices that improve lives across Europe.

Your Role

• Provide customer care and technical assistance for diabetes medical devices, ensuring accurate order management and high-quality support.
• Deliver troubleshooting and technical support for medical devices and accessories.
• Assist customers with product usage across multiple channels (calls, email, chat, SMS).
• Manage order intake, renewals, and related documentation in compliance with procedures.
• Apply active listening, empathy, and professionalism in sensitive or challenging situations.
• Follow defined scripts and procedures to ensure compliance with regulatory and safety standards.

Requirements

• Fluent Italian (C1+) and strong English skills (C1).
• Ability to support multiple European markets simultaneously.
• Previous experience in customer service, healthcare, or technical support is an advantage.
• Knowledge of diabetes care or medical devices is a plus.
• Excellent communication and problem-solving skills.
• Strong ability to manage large volumes of information and documentation.
• Organised, detail-oriented, and capable of prioritising tasks effectively.
• Stress management skills and ability to remain calm in urgent or challenging cases.
• Active listening and empathy to resolve customer concerns.

The Offer

• Full-time role, on-site in Porto.
• Paid initial training and continuous support.
• Private health and life insurance from day one.
• Meal allowance and additional employee benefits.
• Modern office facilities with a multicultural and supportive work environment.
• Career development opportunities within an international company.