Customer Support Advisor with Italian – Porto, Portugal

Pkrecruiting; Porto; Presencial; EUR 20 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Life insurance

Meal allowance

Modern office

Resumo da oferta

CloserHire is partnering with a global leader to recruit Italian-speaking Customer Support Advisors for a project in Porto. You will provide empathetic and professional assistance to customers using diabetes medical devices, handling orders, troubleshooting, and multi-channel support.

The role is full-time and on-site in Porto, with paid initial training and a range of employee benefits. Fluency in Italian and English is required, and experience in healthcare or technical support is a plus.

Qualificações

• Fluent Italian and strong English skills (C1+).
• Ability to support multiple European markets simultaneously.
• Experience in customer service, healthcare, or technical support is an advantage.

Responsabilidades

• Provide customer care and technical assistance for diabetes medical devices and accessories.
• Manage order intake, renewals, and related documentation with accuracy.
• Support customers across multiple channels (calls, email, chat, SMS) with empathy and professionalism.
• Troubleshoot technical issues and deliver solutions while following regulatory and safety standards.

Conhecimentos

Italian (C1+)

English (C1)

Descrição da oferta de emprego

CloserHire is partnering with a global leader in customer experience and business solutions to recruit Italian-speaking Customer Support Advisors for a project in Porto. You will be supporting a world leader in insulin delivery and diabetes technology, providing empathetic and professional assistance to customers using advanced medical devices that improve lives across Europe. Your Role Provide customer care and technical assistance for diabetes medical devices, ensuring accurate order management and high-quality support. Deliver troubleshooting and technical support for medical devices and accessories. Assist customers with product usage across multiple channels (calls, email, chat, SMS). Manage order intake, renewals, and related documentation in compliance with procedures. Apply active listening, empathy, and professionalism in sensitive or challenging situations. Follow defined scripts and procedures to ensure compliance with regulatory and safety standards. Your Qualifications Fluent Italian (C1+) and strong English skills (C1). Ability to support multiple European markets simultaneously. Previous experience in customer service, healthcare, or technical support is an advantage. Knowledge of diabetes care or medical devices is a plus. Excellent communication and problem-solving skills. Strong ability to manage large volumes of information and documentation. Organised, detail-oriented, and capable of prioritising tasks effectively. Stress management skills and ability to remain calm in urgent or challenging cases. Active listening and empathy to resolve customer concerns. The Offer Full-time role, on-site in Porto. Paid initial training and continuous support. Private health and life insurance from day one. Meal allowance and additional employee benefits. Modern office facilities with a multicultural and supportive work environment. Career development opportunities within an international company.

Relocation

Accomodation for candidates outside of Portugal - Room in company apartment in Porto for 12 months for a fixed cost of 280EUR, deducted from salary. Inside Portugal - only available if candidates are coming directly from a competitor Health Insurance since day 1 for small amount, free after 6 months