Customer Support Advisor - French

Savior Artigos Texteis Lda; Porto; On-site; EUR 15,000 - 21,000; Full time

Benefits offered by this job

Paid training

Supportive team leader

Career development

Multicultural environment

Job summary

Savior Artigos Texteis Lda in Porto is seeking a French-speaking support specialist to join a multilingual team supporting an international client. You will help customers find quick solutions and keep them informed at every step.

Fluency in French is essential, and you will use your language skills daily while navigating multiple systems. This on-site role offers a friendly multicultural environment and clear guidance for career progression.

Qualifications

• Fluent level in French.

Responsibilities

• Respond to customer enquiries across phone, email and chat.
• Follow procedures to resolve requests within agreed timeframes.
• Keep customers updated on progress and next steps.
• Record interactions accurately and share feedback with the team leader.
• Work closely with colleagues to close cases efficiently.

Skills

French

Job description

Looking for French speaking jobs in Porto, Portugal? We are hiring support specialists to join a multilingual team supporting an international client. In this role you will help customers find solutions quickly and keep them informed at every step. Fluency in French is essential, and your language skills will be used every day.

Key responsibilities:

• Respond to customer enquiries across phone, email and chat.
• Follow clear procedures to resolve requests within agreed timeframes.
• Keep customers updated on progress and next steps.
• Record interactions accurately and share feedback with the team leader.
• Work closely with colleagues to close cases efficiently.

Requirements:

• Fluent level in French.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement:

This is an on-site position based in Porto. Working hours: Mon - Sat 7am - 7pm.