Customer Service Representative - French and English

Savior Artigos Texteis Lda; Porto; Hybrid; EUR 11,000 - 20,000; Full time

Benefits offered by this job

Paid training and onboarding

Supportive team leader

Career development paths

Multicultural working environment

Job summary

Savior Artigos Texteis Lda in Porto is hiring customer service representatives to join a multilingual team serving an international client. Fluency in French and English is essential, and your language skills will be used every day.

You will handle inbound and outbound customer contacts by phone, email and chat, resolving questions with care and accuracy while using our knowledge base. You will record interactions in the case management system and work toward meeting quality targets.

Qualifications

• Fluent level in French and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Skills

French language

English language

Job description

Looking for French and English speaking jobs in Porto, Portugal? We are hiring customer service representatives to join a multilingual team supporting an international client. In this role you will handle inbound and outbound customer contacts and resolve questions with care and accuracy. Fluency in French and English is essential, and your language skills will be used every day.

Key responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Requirements

• Fluent level in French and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement

This position is based in Porto and offers on-site, hybrid or remote working options, confirmed during the interview. Working hours and shift patterns are confirmed during the interview process.