Tier 1 Technical Support Specialist - French and English

Savior Artigos Texteis Lda; Porto; Hybrid; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Paid training

Supportive team leader

Career development

Multicultural environment

Job summary

Savior Artigos Texteis Lda in Porto, Portugal, is seeking a bilingual technical support specialist fluent in French and English to join a multilingual team. You will diagnose and resolve customer questions by phone, email or chat, using clear diagnostic steps and documented processes.

This hybrid role combines office and remote work in Porto. Paid training, supportive leadership, clear quality guidance and opportunities for internal progression are offered to help you grow within a friendly,

Qualifications

• Fluent level in French and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsibilities

• Diagnose technical issues by phone, email or chat using structured troubleshooting steps.
• Guide customers through setup, configuration and product questions.
• Use data tools and queries to investigate account or system information.
• Document findings and hand over complex issues to second-line teams.
• Keep knowledge articles and internal notes accurate and up to date.

Skills

French language

English language

Written communication

Spoken communication

Customer service

Tech savviness

Job description

Looking for French and English speaking jobs in Porto, Portugal? We are hiring technical support specialists to join a multilingual team supporting an international client. In this role you will solve technical questions for customers using clear diagnostic steps. Fluency in French and English is essential, and your language skills will be used every day.

Key responsibilities:

• Diagnose technical issues by phone, email or chat using structured troubleshooting steps.
• Guide customers through setup, configuration and product questions.
• Use data tools and queries to investigate account or system information.
• Document findings and hand over complex issues to second-line teams.
• Keep knowledge articles and internal notes accurate and up to date.

Requirements:

• Fluent level in French and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement:

This is a hybrid position based in Porto, combining office and remote working. Working hours: confirmed during the interview process.