Portuguese speaking Customer Account Representative

Cbtalents; Covilhã; On-site; EUR 20,000 - 25,000; Full time

Benefits offered by this job

Comprehensive training

Professional growth opportunities

Relocation and onboarding support

Job summary

A customer service company is seeking a Portuguese-speaking Customer Service Advisor in Covilhã, Portugal. You will assist users with inquiries and provide general support. Strong communication skills in Portuguese and English are essential. This role offers professional growth and a supportive team environment with additional relocation benefits.

Qualifications

• Native Portuguese speaker (European Portuguese) with good English proficiency (B2).
• Strong communication skills.

Responsibilities

• Assist users with pre-sales inquiries and general support.
• Communicate effectively across multiple channels.
• Ensure policy compliance while responding to customer requests.
• Escalate complex cases when necessary.
• Maintain accurate documentation of customer interactions.

Skills

Strong communication skills

Customer support

Job description

Overview

We are looking for a Portuguese-speaking (Native European) + English (B2) Customer Service Advisor to join our vibrant and multicultural team in Covilhã, Portugal. If you enjoy helping people and working in a fast-paced environment, this is a great opportunity for you.

Your Role

• Assist users with pre-sales inquiries, general support, and technical troubleshooting.
• Communicate effectively across multiple channels (phone, email, chat, social media).
• Ensure policy compliance while responding to customer requests.
• Escalate complex cases when necessary.
• Maintain accurate documentation of customer interactions.

What We Offer

• A supportive and dynamic team environment.
• Professional growth and career development opportunities.
• Comprehensive training to help you excel in your role.
• Additional benefits to support your relocation and onboarding experience.

Qualifications

• Native Portuguese speaker (European Portuguese) with good English proficiency (B2).
• Strong communication skills.