Customer Experience & Onboarding Specialist

Chep, Inc.; Lisboa; Híbrido; EUR 32 000 - 52 000; Tempo integral

Resumo da oferta

CHEP, Inc. in Lisbon, Portugal, is seeking a proactive Customer Success/Account Management professional. The role focuses on resolving inquiries, onboarding customers, and collaborating with Sales, Finance and Operations to ensure a smooth customer journey.

Key responsibilities include data integrity, regular account reviews, and driving improvements to service levels and customer satisfaction. Hybrid work model is offered for flexibility.

Qualificações

• Strong knowledge of Access and Excel with advanced queries, macros and data links.
• Fluent or proficient in Spanish, English and Portuguese.
• Experience in a commercial account management or customer-facing role is a plus.

Responsabilidades

• Professionally manage and resolve customer inquiries, complaints, and requests within SLAs.
• Facilitate onboarding of new customers and deliver system training as needed.
• Collaborate with Sales, Finance and Operations to ensure seamless customer experience.
• Maintain accurate customer data and service requests in relevant systems.
• Conduct regular reviews of accounts and provide actionable insights for improvement.
• Suggest process improvements to increase service levels and reduce inefficiencies.
• Support customer retention by addressing issues and monitoring satisfaction metrics.
• Advocate for customers across the organization to address needs with stakeholders.

Conhecimentos

Interpersonal Savvy

Drive for Results

Process Management

Learning on the Fly

Access & Excel

Salesforce

PowerPoint

Commercial Mindset

Customer Centricity

Languages: Spanish/English/Portuguese

Ferramentas

Salesforce

PowerPoint

Descrição da oferta de emprego

CHEP, Inc. in Lisbon, Portugal, is seeking a proactive Customer Success/Account Management professional. The role focuses on resolving inquiries, onboarding customers, and collaborating with Sales, Finance and Operations to ensure a smooth customer journey.

Key responsibilities include data integrity, regular account reviews, and driving improvements to service levels and customer satisfaction. Hybrid work model is offered for flexibility.