Customer Success Champion

Siemens Energy; Amadora; Remote; EUR 60,000 - 90,000; Full time

Job summary

Siemens Energy is seeking a Senior Customer Success Champion in Portugal to coordinate Third-Party Cyber Risk Management (TPRM) assessments and reduce delays. You will interact with business stakeholders, manage supplier risk, and report to cybersecurity leadership, leveraging deep customer success or account management experience.

Fluency in English and German (C1/C2) is required, with a strong analytical mindset and ability to translate risk metrics into strategic guidance.

Qualifications

• Bachelor’s degree in Cybersecurity, Risk Management, Information Technology, or related field, or equivalent experience.
• Minimum of 5 years in Customer Success, Strategic Account Management, or similar role in cybersecurity/TPRM.
• Knowledge of cybersecurity frameworks and supplier risk assessment methods.
• Ability to assess supplier engagement criticality and align risk mitigation strategies.
• Strong relationship management and executive-facing communication skills.

Responsibilities

• Act as primary contact for business stakeholders, managing expectations and advising on TPRM processes.
• Proactively resolve escalations to minimize assessment delays and bottlenecks.
• Champion a customer-centric approach within the TPRM team to align risk workflows with business needs.
• Coordinate supplier assessment requests and prioritize by strategic impact and risk.
• Prepare executive-level overviews highlighting statuses, risks, and recommendations.

Skills

Customer Success

Strategic Account Mgmt

Cybersecurity

TPRM

Stakeholder mgmt

Executive reporting

Data interpretation

Process optimization

Education

BS in Cybersecurity

Job description

Siemens Energy and Siemens Gamesa are becoming Omterra. \"We energize society\" by supporting our customers to make the transition to a more sustainable world, based on innovative technologies and our ability to turn ideas into reality. With nearly 100,000 employees around the world, we shape the energy systems of today and tomorrow.

To address a significant operational gap in coordinating critical Third-Party Cyber Risk Management (TPRM) assessments and proactively resolve escalating delays, Siemens Energy is establishing a dedicated Customer Success Champion within the Cybersecurity Operational Excellence team in Portugal. This senior professional role is designed to handle an increased volume of incoming requests and provide the specialized coordination needed to safeguard our supply chain. To achieve these business aims, the role focuses on three core areas: stakeholder relationship management, strategic coordination of supplier assessments, and executive reporting. These pillars ensure that high-priority assessments are expedited and aligned with broader cybersecurity objectives. Given the focus on stakeholder alignment and technical risk coordination, the ideal candidate will possess deep experience in customer success or account management within cybersecurity or TPRM, alongside strong analytical skills and professional fluency in both English and German.

How you'll make a difference

• Act as the primary point of contact for business stakeholders, managing expectations and acting as a trusted advisor for TPRM assessment processes


• Proactively manage and resolve complex business escalations regarding assessment delays, identifying root causes to prevent future bottlenecks


• Champion a customer-centric approach within the TPRM team to ensure business needs are effectively integrated into cyber risk workflows


• Coordinate incoming supplier assessment requests, prioritizing them based on strategic business impact and risk profile


• Collaborate with business units to understand the criticality of supplier relationships and align assessment depth accordingly


• Develop streamlined processes for routing low-criticality requests to maximize team bandwidth for high-value tasks


• Prepare tailored, strategic executive overviews highlighting assessment statuses, critical risk findings, and actionable recommendations for leadership


• Analyze operational metrics to identify workflow inefficiencies and drive continuous improvements in TPRM toolsets and processes


• Engage regularly with cybersecurity leadership to present trends, challenges, and strategic opportunities in third-party risk management

What you bring

• Bachelor’s degree in Cybersecurity, Risk Management, Information Technology, or a related field (or equivalent professional experience)


• Minimum of 5 years of experience in Customer Success, Strategic Account Management, or a similar role, preferably within a Cybersecurity or Third-Party Risk Management (TPRM) context


• Understanding of cybersecurity frameworks and supplier risk assessment methodologies


• Ability to evaluate supplier engagement criticality and align risk mitigation strategies


• Strategic relationship management and customer advocacy


• Conflict resolution and proactive escalation management


• Strong communication and executive presentation skills


• Data interpretation and translating complex technical risk metrics into actionable executive insights


• Process optimization and workflow design


• Professional proficiency in English


• Professional proficiency in German C1 or C2

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

• Competitive salary and meal allowance


• Fair compensation for international work


• Health insurance coverage


• Remote work permitted within the country


• Additional 5 “Pontes” days off and Birthday off if it falls on a weekday, when not abroad (only applies for Portugal)