Customer Success - Buyer Engagement (French)

Cox Automotive UK Limited; Lisboa; Hybrid; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Job summary

Cox Automotive UK Limited in Lisbon / Loures is seeking a Customer Success Agent to support French-speaking dealers across Europe in buying and selling vehicles on our marketplace.

You will onboard new customers, guide them to their first purchase, monitor activity, and work with cross-functional teams to maximize satisfaction and platform engagement.

Qualifications

• Native-level French and business-level English (B2/C1)
• 1-3 years in customer-facing roles (customer service, CS, account management, sales support)
• Strong communication by phone and email
• Proactive, customer-focused attitude
• Good organization with ability to manage multiple priorities
• Interest in data, customer insights, and digital platforms
• Ability to work independently in an international team

Responsibilities

• Build relationships with automotive dealers and be their trusted contact
• Identify and engage potential new customers via outbound calls, referrals, and campaigns
• Guide new customers through onboarding and help them start successfully
• Support customers toward their first purchase and ongoing platform activity
• Understand customer needs and suggest relevant vehicle buying opportunities
• Monitor customer activity and reach out to increase engagement and retention
• Collaborate with Marketing, Customer Service, Logistics, Claims, and Sales Operations
• Keep customer data up to date in CRM
• Suggest ideas to improve customer satisfaction and marketplace performance

Skills

French fluency

English proficiency

Customer focus

Organizational skills

Phone communication

Tools

Salesforce

Power BI

Job description

Lisbon / Loures | Hybrid (3 days in the office)

Kick-start your career in an international automotive tech marketplace!

Are you passionate about building relationships, helping customers succeed, and working in a fast-paced environment? Do you enjoy speaking with people, finding solutions, and driving business growth? If so, this could be the perfect next step for you.

We're looking for a Customer Success Agent to join our growing team in Lisbon / Loures. In this role, you'll work directly with automotive dealers across French speaking market, helping them discover, buy and sell vehicles through our innovative marketplace. You'll become a trusted partner to our customers, supporting them from onboarding through to becoming active, loyal buyers.

What You'll Do

As part of our Customer Success team, you'll:

• Build relationships with automotive dealers and become their trusted point of contact
• Identify and engage potential new customers through outbound calls, referrals, and campaigns
• Guide new customers through the onboarding process and help them get started successfully
• Support customers on their journey to their first purchase and encourage ongoing platform activity
• Understand customer needs and recommend relevant vehicle buying opportunities
• Monitor customer activity and proactively reach out to increase engagement and retention
• Collaborate with teams across Marketing, Customer Service, Logistics, Claims, and Sales Operations
• Keep customer information up to date in our CRM system
• Contribute ideas to improve customer satisfaction and marketplace performance

What We're Looking For

This role is ideal for someone with first professional experience who wants to develop a career in Customer Success, Account Management, or Sales.

You'll be a great fit if you have:

• Native-level French skills and Business-level English (B2/C1)
• 1-3 years of experience in customer service, customer success, account management, retail, hospitality, sales support, recruitment, or another customer-facing role
• Confidence communicating by phone (outbound calling) and email
• A proactive and positive attitude with a strong customer focus
• Strong organizational skills and the ability to manage multiple priorities
• Interest in working with data, customer insights, and digital platforms
• The ability to work independently while collaborating within an international team

Nice to Have

• Experience within automotive, e-commerce, or online marketplaces
• Knowledge of CRM systems such as Salesforce
• Experience working in a multicultural environment
• Familiarity with Power BI or reporting tools

Ready to Join Us?

If you're an ambitious early-career professional who enjoys building relationships, solving problems, and delivering excellent customer experiences, we'd love to hear from you.