Customer Service Specialist - Italian & English (Medical Devices)

Cross Border Talents; Vila Nova da Barquinha; On-site; EUR 11,000 - 18,000; Full time

Benefits offered by this job

Welcome Bonus

Relocation Support

Fixed 14-month salary

Job summary

Cross Border Talents is recruiting on behalf of a leading global customer care provider for an Italian & English Customer Service Specialist (Diabetes & Medical Devices) based on-site in Porto, Portugal. You will support users of medical devices with empathetic and clear guidance for inquiries and issues.

The role requires flawless Italian and English, readiness to work on-site, and participation in a rotational 24/7 schedule with occasional night shifts.

Qualifications

• Fluent in written and spoken Italian and English.
• On-site in Porto, Portugal.
• Willingness to work rotating shifts including nights.

Responsibilities

• Deliver high-quality customer care in Italian and English for multiple markets.
• Demonstrate empathy and problem‑solving to resolve customer issues.
• Process and retain complex information regarding diabetes medical devices and product guidelines.
• Maintain accurate documentation and adhere to quality standards in a fast-paced environment.

Skills

Organizational skills

Stress management

Attention to detail

Active listening

Job description

About the Role

We are recruiting on behalf of a leading global customer care provider for a Italian & English Customer Service Specialist (Diabetes & Medical Devices) based on-site in Porto, Portugal. In this role, you will provide critical support to users of medical devices, offering empathetic and clear guidance for client inquiries, technical assistance, and issue resolution.

Key Responsibilities

• Deliver high-quality customer care in Italian and English, managing inquiries across multiple markets simultaneously.
• Demonstrate active listening, empathy, and high problem-solving skills to resolve customer issues, emergencies, and disputes effectively.
• Process and retain complex information regarding diabetes medical devices and product guidelines.
• Maintain accurate documentation and adhere to quality standards in a fast-paced environment.

Requirements

• Fluent written and verbal
• Readiness to work
• On-site in Porto, Portugal .

Schedule

Rotational shifts, Monday to Sunday (24/7 coverage) with 2 rotational days off. Must be comfortable with occasional night shifts (22:00 to 07:00).

Skills

• Strong organizational skills, high stress management, detail orientation, and active listening.

What We Offer

• Fixed monthly gross salary paid over 14 months.
• Welcome Bonus (paid across 12 monthly installments during the first year).
• Relocation Support