Customer Support Representative - Italian & English

Cross Border Talents; Coimbra; On-site; EUR 16,000 - 23,000; Full time

Benefits offered by this job

Fixed monthly salary (14 months)

Welcome bonus

Meal allowance

Accommodation support

Training & development

Job summary

Cross Border Talents is recruiting on behalf of a leading global company for an Italian & English Customer Service Representative (Diabetes & Medical Devices) based on-site in Porto, Portugal. You will provide specialized customer support for diabetes care devices, delivering empathy, accuracy, and high service quality.

The role requires native Italian and English (C1), a healthcare or medical devices background, and the ability to handle a 24/7 rotational shift (including occasional nights).

Qualifications

• Native/ Fluent Italian and English (C1).
• Healthcare or medical devices background is a strong plus.
• Willingness to work on-site in Porto with a 24/7 rotational schedule.

Responsibilities

• Serve as the main contact point for Italian-speaking clients via multi-channel support.
• Assist users with inquiries about diabetes medical devices and care.
• Process and retain technical/medical information to provide accurate solutions.
• Manage stressful situations with empathy and high emotional intelligence.
• Prioritize complex queries and maintain detailed account records.
• Support multiple markets as needed.

Skills

Italian

English (C1)

Medical devices knowledge

Customer service

Emotional intelligence

Job description

Customer Support Representative - Italian & English

We are recruiting on behalf of a leading global company for an Italian & English Customer Service Representative (Diabetes & Medical Devices) based on-site in Porto, Portugal. In this role, you will provide specialized customer support, assisting clients with medical device inquiries (specifically around diabetes care) while ensuring empathy, accuracy, and high service quality.

Key Responsibilities

• Serve as the main contact point for Italian-speaking clients, delivering high-level support via multichannel communication.
• Assist users with technical and operational inquiries regarding diabetes medical devices.
• Process and retain large amounts of technical/medical information to deliver accurate solutions.
• Manage stressful situations, emergency calls, and disputes with active listening, calm temper, and high empathy.
• Prioritize complex queries, troubleshoot issues effectively, and keep detailed account records.
• Support more than one market simultaneously as needed.

Requirements

• Languages: Native/Fluent proficiency in Italian and English (C1 level).
• Knowledge/Background: Familiarity with diabetes or medical devices. A background in healthcare or technical support is a strong plus.
• Work Model & Location: Ability to work On-site in Porto, Portugal.
• Schedule: Flexibility for a 24/7 rotational shift pattern (Monday to Sunday, 2 rotational days off). Occasional night shifts (22:00 to 07:00) may be required.
• Soft Skills: Excellent stress management, organizational and detail-oriented skills, strong problem-solving abilities, and high emotional intelligence/empathy.

What We Offer

• Fixed monthly salary (paid over 14 months).
• Monthly welcome bonus for Italian speakers during the first year of employment.
• Daily meal allowance per working day.
• Accommodation assistance options for candidates relocating from outside Portugal (shared accommodation provided for up to 12 months).
• Comprehensive training and continuous development in the medical devices sector.