Italian customer support

Cross Border Talents; Lisboa; On-site; EUR 11,000 - 15,000; Full time

Benefits offered by this job

Welcome Bonus

Meal Allowance

Relocation Support

Job summary

Cross Border Talents in Porto, Portugal is seeking an Italian & English Customer Service Specialist (Diabetes & Medical Devices) to provide empathetic support to users of medical devices, handling inquiries and guiding troubleshooting on-site.

You will work in a fast-paced environment with rotating shifts, including nights, and must be fluent in Italian and English with strong communication and organizational skills.

Qualifications

• Fluent written and verbal Italian + English (C1 Level).
• On-site in Porto, Portugal.

Responsibilities

• Deliver high-quality customer care in Italian and English across markets.
• Demonstrate active listening, empathy, and problem-solving to resolve issues.
• Process and retain complex information on diabetes medical devices and guidelines.
• Maintain accurate documentation and adhere to quality standards in a fast-paced environment.

Skills

Italian language

English language

Active listening

Stress management

Job description

About the Role

We are recruiting on behalf of a leading global customer care provider for a Italian & English Customer Service Specialist (Diabetes & Medical Devices) based on-site in Porto, Portugal. In this role, you will provide critical support to users of medical devices, offering empathetic and clear guidance for client inquiries, technical assistance, and issue resolution.

Key Responsibilities

• Deliver high-quality customer care in Italian and English, managing inquiries across multiple markets simultaneously.
• Demonstrate active listening, empathy, and high problem-solving skills to resolve customer issues, emergencies, and disputes effectively.
• Process and retain complex information regarding diabetes medical devices and product guidelines.
• Maintain accurate documentation and adhere to quality standards in a fast-paced environment.

Requirements

• Language Proficiency: Fluent written and verbal Italain + English (C1 Level).
• Work Model & Location: Readiness to work On-site in Porto, Portugal.
• Schedule: Rotational shifts, Monday to Sunday (24/7 coverage) with 2 rotational days off. Must be comfortable with occasional night shifts (22:00 to 07:00).
• Skills: Strong organizational skills, high stress management, detail orientation, and active listening.

What We Offer

• Fixed monthly gross salary paid over 14 months.
• Welcome Bonus (paid across 12 monthly installments during the first year).
• Meal Allowance.
• Relocation Support