Customer Service Specialist - German Speaker (P)

Cross Border Talents; Lisboa; Híbrido; EUR 24 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Paid training

Hybrid/remote options

Resumo da oferta

Cross Border Talents is seeking a Customer Service Specialist who is fluent in German to join our international team in Portugal. You will assist clients via phone, email, and chat, ensuring clear communication and empathy.

The role emphasizes troubleshooting, resolving product or service issues, and collaborating with internal teams to improve service delivery. English at B2 level or higher is required, and applicants must be based in Portugal.

Qualificações

• Fluent or C2 level in German.
• English at B2 level or higher.
• Based in Portugal.
• Great communication and problem-solving skills.

Responsabilidades

• Assist customers via phone, email, and chat.
• Troubleshoot and resolve product or service-related issues.
• Provide an outstanding customer experience.
• Work with internal teams to improve service delivery.

Conhecimentos

German (C2)

English (B2+)

Communication

Problem solving

Descrição da oferta de emprego

Customer Service Specialist - German Speaker (P)

Job Openings Customer Service Specialist - German Speaker (P)

About the job Customer Service Specialist - German Speaker (P)

Are you a people person with a passion for helping others? Join our international team in Portugal as a Customer Service Advisor, supporting global clients in a dynamic, friendly, and multicultural environment.

What We´re Looking For:

Fluent or C2 level in German

English at B2 level or higher

Already based in Portugal

Great communication and problem-solving skills

What Youll Do:

Assist customers via phone, email, and chat

Troubleshoot and resolve product or service-related issues

Provide an outstanding customer experience

Work with internal teams to improve service delivery

What We Offer:

Competitive salary + performance bonuses

Private health insurance

Paid training and career development

Modern office or hybrid/remote options