Customer Service Advisor - German Speaker (P)
Cross Border Talents
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Vantagens oferecidas por esta oferta de emprego
Resumo da oferta
Cross Border Talents is seeking a Customer Service Advisor in Porto to support German-speaking clients. You will assist customers via phone, email, and chat, resolve issues, and ensure an outstanding service experience.
The role emphasizes collaboration with internal teams to continually improve delivery and customer satisfaction. Ideal candidates are fluent in German with English proficiency (B2+), based in Porto, and possess strong communication and problem-solving skills.
Qualificações
- Fluent or C2 level in German
- English at B2 level or higher
- Based in Porto
- Strong communication and problem-solving abilities
Responsabilidades
- Assist customers via phone, email, and chat
- Troubleshoot and resolve product or service-related issues
- Provide an outstanding customer experience
- Collaborate with internal teams to improve service delivery
Conhecimentos
Descrição da oferta de emprego
Are you a people person with a passion for helping others? Join our international team in Portugal as a Customer Service Advisor, supporting global clients in a dynamic, friendly, and multicultural environment.
- Fluent or C2 level in German
- English at B2 level or higher
- Already based in Porto
- Great communication and problem-solving skills
- Assist customers via phone, email, and chat
- Troubleshoot and resolve product or service-related issues
- Provide an outstanding customer experience
- Work with internal teams to improve service delivery
- Competitive salary + performance bonuses
- Private health insurance
- Paid training and career development
- Modern office or hybrid/remote options
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