Customer Service Representative - Romanian and English

Cross Border Talents; Lisboa; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Paid training

Supportive team leader

Career development paths

Multicultural environment

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking customer service representatives for a multilingual team supporting an international client. You will handle inbound and outbound contacts, resolve questions with care and accuracy, and document all interactions.

Fluency in Romanian and English is essential for daily tasks. The role offers paid training, career development paths, and a friendly, multicultural team environment. Working hours are Monday to Friday with rotational shifts in Lisbon.

Qualifications

• Fluent level in Romanian and English.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Skills

Romanian fluency

English fluency

Communication skills

Multitasking

Job description

Looking for Romanian and English speaking jobs in Lisbon, Portugal? We are hiring customer service representatives to join a multilingual team supporting an international client. In this role you will handle inbound and outbound customer contacts and resolve questions with care and accuracy. Fluency in Romanian and English is essential, and your language skills will be used every day.

Key responsibilities:

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Requirements:

• Fluent level in Romanian and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement:

This is an on-site position based in Lisbon. Working hours: Monday to Friday (including bank holidays): 07:30 AM to 08:00 PM (Rotational shifts) Days Off: Weekends.