Customer Service Representative - Latin American Spanish and English

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Paid training and onboarding

Supportive team leader

Career development paths

Friendly multicultural environment

Job summary

Cross Border Talents in Lisbon is hiring customer service representatives for an on-site role. You will handle inbound/outbound contacts and resolve queries with care, using a knowledge base and tools. Work in a multilingual team supporting an international client.

Fluency in Spanish, Latin American Spanish and English is essential, with a professional, patient communication style, and comfort using multiple systems. Training, progression opportunities and a friendly environment are offered.

Qualifications

• Fluent level in Spanish, Latin American Spanish and English.

Responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Skills

Spanish

Latin American Spanish

English

Job description

Looking for Spanish, Latin American Spanish and English speaking jobs in Lisbon, Portugal? We are hiring customer service representatives to join a multilingual team supporting an international client. In this role you will handle inbound and outbound customer contacts and resolve questions with care and accuracy. Fluency in Spanish, Latin American Spanish and English is essential, and your language skills will be used every day.

Key responsibilities:

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Requirements:

• Fluent level in Spanish, Latin American Spanish and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement:

This is an on-site position based in Lisbon. Working hours: 8 hours per day, 5 working days per week.