Customer Service Representative - Italian and English

Cross Border Talents; Lisboa; On-site; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Paid training

Clear quality guidance

Career development paths

Multicultural working environment

Job summary

Cross Border Talents in Lisbon is seeking multilingual customer service representatives to support an international client. You will handle inbound and outbound contacts, resolve questions with care, and record interactions in the case management system.

Fluency in Italian and English is essential and will be used daily. The role offers paid training, a supportive team leader, clear quality guidance, and internal progression opportunities in a friendly, multicultural environment.

Qualifications

• Fluent in Italian and English.
• Excellent written and spoken command of the languages listed.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.

Responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Skills

Italian language

English language

Customer service

Communication

Teamwork

Job description

Looking for Italian and English speaking jobs in Lisbon, Portugal? We are hiring customer service representatives to join a multilingual team supporting an international client. In this role you will handle inbound and outbound customer contacts and resolve questions with care and accuracy. Fluency in Italian and English is essential, and your language skills will be used every day.

Key responsibilities:

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Requirements:

• Fluent level in Italian and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement:

This is an on-site position based in Lisbon. Working hours and shift patterns are confirmed during the interview process.