Customer Service Representative Portuguese & Spanish Healthcare Sector

Cross Border Talents; Braga; Híbrido; EUR 16 000 - 22 000; Tempo integral

Resumo da oferta

Cross Border Talents is seeking a Customer Service Representative fluent in Portuguese and Spanish to support healthcare clients from Portugal. The role is remote with Braga-based on-site presence once a month, and requires a nursing or pharmaceutical sciences background.

Work hours are regular business hours, Monday to Friday. You will handle inquiries via phone, email, and chat, guide customers on healthcare products, document cases, and coordinate with internal teams for escalations while

Qualificações

• Native-level Portuguese and advanced Spanish (C1)
• Degree in Nursing, Pharmaceutical Sciences, Chemistry, Biochemistry, or Biomedicine (mandatory)
• Strong communication and active listening skills
• Based in Portugal with availability for in-person meetings in Braga

Responsabilidades

• Respond to client queries via phone, email, and chat
• Offer guidance on healthcare and pharmaceutical products
• Accurately document all cases and follow-ups
• Collaborate with internal teams for escalated matters
• Stay up to date on healthcare protocols and compliance regulations

Conhecimentos

Portuguese (native)

Spanish (C1)

Formação académica

Nursing

Pharmaceutical Sciences

Chemistry

Biochemistry

Biomedicine

Descrição da oferta de emprego

Customer Service Representative Portuguese & Spanish Healthcare Sector

Job Openings Customer Service Representative Portuguese & Spanish Healthcare Sector

About the job Customer Service Representative Portuguese & Spanish Healthcare Sector

Customer Service Representative Portuguese & Spanish Healthcare Sector (Portugal-based)

We are looking for a compassionate and detail-driven Customer Service Representative fluent in Portuguese and Spanish to join a dedicated support team in the healthcare and pharmaceutical sector.

Location: Remote (Portugal) on-site presence in Braga once a month
Start Date: 26 June 2025
Schedule: Monday to Friday, regular business hours

Your mission:
Youll assist healthcare clients with inquiries related to medical products, procedures, and pharmaceutical support. Your ability to communicate clearly and empathetically will help ensure quality service and compliance with healthcare standards.

What youll do:

Respond to client queries via phone, email, and chat

Offer guidance on healthcare and pharmaceutical products

Accurately document all cases and follow-ups

Collaborate with internal teams for escalated matters

Stay up to date on healthcare protocols and compliance regulations

What were looking for:

Native-level Portuguese and advanced Spanish (C1)

• A degree in Nursing, Pharmaceutical Sciences, Chemistry, Biochemistry, or Biomedicine (mandatory)

Strong communication and active listening skills

Comfortable working in a structured, regulated environment

• Based in Portugal, with stable internet and availability for occasional in-person meetings in Braga