Freelance - Medical Customer Service Representative - Portugal (Portuguese)

Clariness; Lisboa; On-site; EUR 13,000 - 20,000; Full time

Job summary

Clariness is seeking a freelance/project-based representative to manage clinical trial sites and ensure patient recruitment.

You will screen patients, provide first-class service by phone and email, and connect doctors with patients to enable smooth study participation.

Qualifications

• Mother tongue Portuguese and fluent English.
• Background as a Nurse, CRA, or in a medical role.
• Experience calling patients and handling requests via phone and email.
• Understanding of medical topics.
• Experience in customer service via phone/email; call center experience preferred.
• Well-organized and confident communicator delivering first-class service.
• Available to work mornings, midday, afternoons and possibly evenings.

Responsibilities

• Being the contact person for patients on behalf of the company.
• Screening patients; no sales calls; pure customer service.
• Help doctors and patients connect with each other as part of the team.

Skills

Portuguese (mother-tongue)

English proficiency

Healthcare experience

Customer service experience

Education

Nursing/Medical background

Job description

(Freelance/Project-based)

We are hiring a representative who will be managing clinical trial sites to ensure patient recruitment. If you have an interest in making a positive impact on people's well-being and health, and love to engage with people during phone calls, we would like to work with you!

Your responsibilities

• Representing our company by being the contact person for our patients.
• Screening patients (no sales calls, pure customer service).
• Being part of the team, where your main task is to help doctors and patients to connect with each other.

Your profile

• You speak Portuguese (mother-tongue) and English.
• You have worked as a Nurse, CRA, or a position in the medical field.
• You might need to call patients and follow a strict screener.
• You have an understanding of medical topics.
• You have initial experience in handling customers' requests via phone and email, ideally, you have even already worked in a Call Center before.
• You are well-organized and a confident communicator with the desire to provide a first-class service to customers.
• You can work in the morning, noon, afternoon and if necessary evening time.

What we offer

• Make an impact in healthcare - The speed of bringing needed medical innovation to market still depends on the duration of clinical by globally lowering the barrier for access to clinical trials and increasing the chances to find a treatment for patients, we accelerate medical innovation.

Clariness GmbH will treat the above information strictly confidential and will especially observe the applicable provisions of the applicable data protection laws. Further information about the use of the applicant data, you will find in the data protection declaration online at https://www.clariness.com/privacy-policy/