French speaking Customer Service Representative in Braga

The lemon Consulting; Braga; Presencial; EUR 11 000 - 12 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Travel perks

Career growth

Supportive team

Travel discounts

Resumo da oferta

The lemon Consulting is seeking a Customer Service Representative in Braga, Portugal, working a hybrid schedule for a fixed-term role of 6 months with the possibility of extension or permanent contract. The role focuses on assisting healthcare professionals via phone and email, delivering product guidance and remote training, and collaborating with cross-functional teams to ensure top-quality service.

The ideal candidate is fluent in French (C2) and English (B2), has strong communication and

Qualificações

• Native / fluent in French (C2) and English (B2)
• Excellent communication with a customer focus
• Experience in contact center or customer service preferred
• Product or technical support experience is a plus
• Interest in electric vehicle charging and sustainable energy solutions
• Strong troubleshooting and ability to analyze complex issues
• Adaptability in a fast-paced environment

Responsabilidades

• Advise healthcare professionals by phone on the software use, handling inbound requests and outbound calls
• Train users remotely on services and platform features
• Handle customer requests received by email promptly and accurately
• Answer client questions and provide clear guidance on product usage
• Collaborate with sales, marketing and product teams to ensure customer satisfaction

Conhecimentos

French/Customer service

Communication

Troubleshooting

Adaptability

Descrição da oferta de emprego

Position: Customer Service Representative

Location: Braga, Portugal

Work model: Hybrid

Employment type: Fixed term (6 months) with possibility of extension / permanent contract

salary€930.00 + complexity bonus of €140 (paid in 11 month)

start date 27 August / 03 September

About the role.

A fast-growing e-Health platform dedicated to simplifying and improving the daily work of healthcare professionals. The company delivers digital solutions that enhance patient care, streamline workflows, and support healthcare providers through intuitive technology and high-quality service.

DUTIES AND RESPONSIBILITIES:

• Advise healthcare professionals by phone on the use of the software, handling both incoming requests and proactive outbound calls
• Train users remotely on the company's services and platform features
• Ensure fast and efficient handling of customer requests received by email
• Answer client questions and provide clear guidance on product usage
• Work closely with sales, marketing, and product teams to ensure full customer satisfaction.

REQUIREMENTS:

• Native / fluent in French (C2) both verbal and written. Fluent in English (minimum B2 level
• Excellent communication skills with a strong customer-focused mindset
• Previous experience in a contact center or customer service environment preferred
• Product or technical support experience considered an advantage
• Interest in or basic knowledge of electric vehicle charging and sustainable energy solutions
• Strong troubleshooting skills with the ability to analyze complex issues
• Adaptability and flexibility in a fast-paced, dynamic environment.

OFFER:

• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• Monday to Friday: 07:00AM - 05:30PM (Rotational shifts).