Customer Service Representative – Czech + English

CBT; Lisboa; Presencial; EUR 9343 - 11 191; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Meal Allowance

Welcome Bonus

Resumo da oferta

A leading global e-commerce brand in Lisbon is seeking a Customer Service Representative fluent in Czech and English. This role involves providing high-quality customer support, delivering excellent service via various channels, and working rotating shifts. Candidates should have experience in customer service and the ability to manage high volumes of customer contacts. The position offers a competitive salary of €920 gross per month, meal allowances, and a welcome bonus of €1,500 for Czech speakers.

Qualificações

• Native or fluent Czech and fluent English (spoken and written).
• Previous experience in customer service and/or e-commerce is an advantage.
• Ability to work rotating shifts.

Responsabilidades

• Deliver excellent customer service via phone, chat, and email.
• Manage customer contacts efficiently during peak periods.
• Communicate clearly in Czech and English.

Conhecimentos

Fluency in Czech

Fluency in English

Strong verbal communication

Customer service experience

Descrição da oferta de emprego

Customer Service Representative – Czech + English

Location: Lisbon, Portugal

Start Date: 30 April 2026

Work Type: On-Site

Schedule

• Initial Schedule: Monday to Sunday 08:00–17:00 or 09:00–18:00 (rotative shifts) 2 rotative days off
• Future Schedule (TBC by client):24/7 operation – Monday to Sunday (rotative shifts)

About the Role

You will represent a leading global e-commerce brand, providing high-quality customer support to Czech- and English-speaking customers. The role requires empathy, strong communication skills, and the ability to perform well during high-volume periods such as promotional seasons.

Key Responsibilities

• Deliver excellent customer service via phone, chat, and email.
• Remain knowledgeable and passionate about e-commerce products and service standards.
• Demonstrate empathy, professionalism, and rational decision-making in every interaction.
• Manage customer contacts efficiently, especially during peak and campaign periods.
• Communicate clearly and effectively in Czech and English.

Profile & Requirements

• Native or fluent Czech and fluent English (spoken and written).
• Previous experience in customer service and/or e-commerce is an advantage.
• Strong verbal and written communication skills.
• Ability to work rotating shifts, including weekends and holidays.
• Resilience and flexibility to handle high contact volumes.

Compensation Package

Base Salary: €920 gross per month (14 months)

Meal Allowance: €7.63 per working day

Equivalent to €45 per month (paid over 11 months)

Welcome Bonus: €1,500 (Czech language)

Paid in 12 equal monthly instalments (1/12 per month) during the first year of employment

Benefits

• Health Insurance:
  • Available from day 1 (employee contribution required)
  • Free after 6 months of contract

Relocation Support

• Relocation from outside Portugal:
  • Shared accommodation provided for up to 12 months
  • Details discussed during the interview process
  • No flight ticket provided
• Relocation within Portugal:
  • Available only for Tier 1 languages (German, Nordic languages, and Dutch)

Why Join Us?

• Work for a top-tier e-commerce company with global recognition.
• Live and work in vibrant Lisbon with a multicultural team.
• Stable contract with long-term career development opportunities.