Customer Service Representative – Outbound | Lisbon, Portugal

Cross Border Talents; Lisboa; On-site; EUR 10,000 - 14,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Meal allowance

22 days annual leave

Training compensation

Job summary

Cross Border Talents in Lisbon, Portugal is seeking an outbound Customer Service Representative to contact potential customers, understand needs, and present telecom solutions. You will persuade prospects and drive customer acquisition, working toward sales targets.

The role requires strong communication, confidence in calling, and a customer-focused mindset, with prior telesales or customer service experience considered advantageous.

Qualifications

• Good communication and interpersonal skills.
• Confidence in making outbound calls.
• A persuasive and customer-oriented approach.
• Motivation to work towards sales targets.
• Previous telesales, outbound sales or customer service experience is an advantage.

Responsibilities

• Contact potential customers through outbound calls.
• Understand customer requirements and recommend suitable services.
• Present mobile, internet and other telecom solutions.
• Persuade prospects and convert them into new customers.
• Work towards customer acquisition and sales targets.

Skills

Outbound sales

Communication

Persuasion

Sales targets

Telesales experience

Job description

Customer Service Representative – Outbound | Lisbon, Portugal

We are hiring Outbound Customer Service Representatives for an opportunity in the telecommunications sector in Lisbon.

Your responsibilities:

• Contact potential customers through outbound calls.
• Understand customer requirements and recommend suitable services.
• Present mobile, internet and other telecom solutions.
• Persuade prospects and convert them into new customers.
• Work towards customer acquisition and sales targets.

What we are looking for:

• Good communication and interpersonal skills.
• Confidence in making outbound calls.
• A persuasive and customer-oriented approach.
• Motivation to work towards sales targets.
• Previous telesales, outbound sales or customer service experience is an advantage.

Salary and benefits:

• Base salary: €920 gross/month.
• Holiday allowance: €76.67/month.
• Christmas allowance: €76.67/month.
• Meal allowance: €7 per working day.
• Indicative monthly gross package: €1,227.33, based on 22 working days.
• Private health and dental insurance after contract signature, subject to eligibility.
• 22 days of annual leave.

Working conditions:

• Location: Lisbon, Portugal – on-site.
• 40 hours per week.
• Training: 5 working days plus up to 5 days of practical training.
• Initial contract: 12 months, with possibility of extension.
• Training compensation: €10 per day, subject to successful completion.