Customer Service Representative (m/f/d)

Linde; Porto; On-site; EUR 18,000 - 24,000; Full time

Job summary

Linde Global Services in Porto, Portugal is seeking a Customer Service Representative (m/f/d). You will provide support via phone, email, and mail for existing and new customers, ensuring accurate data handling and timely responses.

The role emphasizes clear communication and data integrity within a busy service environment. You will route complex requests to the appropriate teams (sales, credit to cash, delivery) and collaborate with colleagues to resolve inquiries, complaints, or requests

Qualifications

• Minimum secondary school (High School)
• Native Spanish; English is a plus
• Basic SAP/ERP knowledge
• Experience in customer service (Front Office/Order Entry/Back Office) preferred

Responsibilities

• Provide assistance via phone/mail/email to existing and new/potential customers
• Ensure data received from customers is accurate and timely maintained
• Route channel requests to the appropriate person responsible for sales, credit to cash, delivery, etc.

Skills

Spanish

Customer service

SAP/ERP

Phone support

Education

High School

Job description

Linde Global Services

Customer Service Representative (m/f/d)

Porto, Portugal | req33205

What You Will Enjoy Doing

• You will provide assistance via phone/mail/email from existing and new/potential customers by solving customer simple queries that impact the performance of the business
• Ensuring that the data received from the customers is accurately and timely maintained is part of your job
• In addition, you will manage channel requests to the appropriate person responsible for complex requests / responsible area (sales, credit to cash, delivery, etc.)

What Makes You Great

• You have minimum secondary school (High School)
• You speak spanish as a native language, English is a plus
• SAP/ERP basic knowledge is needed to fullfil this role
• You have previous experience in customer service (Front Office/ Order Entry /Back Office) - preferred
• Further you are able to communicate efficiently by phone and email with customers on a daily basis (handling requests, complaints etc)

Why you will love working with us

At Linde we identify ourselves with our products – either working for the technical or medical gases business. Being a company with a long tradition in the gases business, we not only care about our customers and high quality products, but most importantly about our employees. While working with us, expect a safe workplace, high safety standards and a true commitment from our managers to safety.

What we offer you!

At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

This role is a full time position based on an limited contract. The standard weekly working hours will be from 08:00 hrs till 17:00 hrs.

Any designations used of course apply to persons of all genders. The form of speech used here is for simplicity only.

Linde acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.