Customer Service Representative - Latin American Spanish and English

Savior Artigos Texteis Lda; Lisboa; Presencial; EUR 13.000 - 20.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Supportive team leader

Career development paths

Multicultural working environment

Descripción de la vacante

Savior Artigos Texteis Lda in Lisbon is hiring customer service representatives to support an international client. You will handle inbound and outbound contacts and resolve questions with care and accuracy. Fluency in Spanish, Latin American Spanish and English is essential, and your language skills will be used every day.

This on-site role in Lisbon offers paid training, a supportive team leader, clear quality guidance and opportunities for career progression in a multicultural environment.

Formación

• Fluent in Spanish, Latin American Spanish and English.
• Excellent written and spoken communication.
• Professional, friendly and patient communication style.
• Comfort working with computers and multiple systems.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsabilidades

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Conocimientos

Spanish

Latin American Spanish

English

Communication skills

Teamwork

Customer service mindset

Herramientas

Case management system

CRM software

Descripción del empleo

Looking for Spanish, Latin American Spanish and English speaking jobs in Lisbon, Portugal? We are hiring customer service representatives to join a multilingual team supporting an international client. In this role you will handle inbound and outbound customer contacts and resolve questions with care and accuracy. Fluency in Spanish, Latin American Spanish and English is essential, and your language skills will be used every day.

Key responsibilities:

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Requirements:

• Fluent level in Spanish, Latin American Spanish and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement:

This is an on-site position based in Lisbon. Working hours: 8 hours per day, 5 working days per week.