Customer Service Representative - German and English

Savior Artigos Texteis Lda; Lisboa; Presencial; EUR 15 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid training

Career development

Multicultural environment

Team leader support

Resumo da oferta

Savior Artigos Texteis Lda in Lisbon is seeking bilingual German and English customer service representatives to support an international client. You will handle inbound and outbound inquiries, resolve questions with care, and maintain accurate records in the case management system.

The role requires fluency in German and English, a professional communication style, and the ability to work with multiple systems.

Qualificações

• Fluent level in German and English.
• Excellent written and spoken command of the languages listed in this advert.
• Professional, friendly and patient communication style.

Responsabilidades

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Conhecimentos

German language

English language

Communication skills

Multi-system use

Ferramentas

CRM systems

Descrição da oferta de emprego

Looking for German and English speaking jobs in Lisbon, Portugal? We are hiring customer service representatives to join a multilingual team supporting an international client. In this role you will handle inbound and outbound customer contacts and resolve questions with care and accuracy. Fluency in German and English is essential, and your language skills will be used every day.

Key responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Requirements

• Fluent level in German and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement

This is an on-site position based in Lisbon. Working hours: rotating 24/7 shifts with two rotating days off.