Customer Service Representative - English

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 22,000 - 30,000; Full time

Benefits offered by this job

Paid training

Supportive team leader

Career development paths

Multicultural working environment

Job summary

Savior Artigos Texteis Lda in Lisbon is seeking English-speaking customer service representatives to join a multilingual team supporting an international client. You will handle inbound and outbound contacts and resolve questions with care and accuracy.

The role emphasizes clear communication, recording interactions in the case management system, meeting quality targets, and collaborating with teammates. On-site position with a friendly, supportive work culture and opportunities for progression.

Qualifications

• Fluent level in English.
• Excellent written and spoken command of English.
• Professional, friendly and patient communication style.
• Comfort with computers and several systems at the same time.
• Reliability and attention to detail.
• Ability to stay calm in fast-paced environments.

Responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Skills

English fluency

Clear communication

Team collaboration

Multitasking

Attention to detail

Job description

Looking for English speaking jobs in Lisbon, Portugal? We are hiring customer service representatives to join a multilingual team supporting an international client. In this role you will handle inbound and outbound customer contacts and resolve questions with care and accuracy. Fluency in English is essential, and your language skills will be used every day.

Key responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Requirements

• Fluent level in English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement

This is an on-site position based in Lisbon. Working hours and shift patterns are confirmed during the interview process.