Customer Service Representative - Portuguese and French

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Paid training

Career development paths

Friendly, multicultural environment

Job summary

Savior Artigos Texteis Lda in Lisbon is seeking customer service representatives to support an international client. You will handle inbound and outbound contacts and resolve questions with care and accuracy.

Fluency in Portuguese and French is essential; you will use language skills daily. The role offers paid training, a supportive team leader, and clear progression opportunities in a friendly, multicultural environment.

Qualifications

• Fluent level in Portuguese and French.
• Excellent written and spoken command of the languages listed in this advert.
• Professional, friendly and patient communication style.

Responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Skills

Portuguese language

French language

Tools

CRM software

Job description

Looking for Portuguese and French speaking jobs in Lisbon, Portugal? We are hiring customer service representatives to join a multilingual team supporting an international client. In this role you will handle inbound and outbound customer contacts and resolve questions with care and accuracy. Fluency in Portuguese and French is essential, and your language skills will be used every day.

Key responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Requirements

• Fluent level in Portuguese and French.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement

This is an on-site position based in Lisbon. Working hours: 8 hours per day, 5 working days per week.