Customer Service Representative - Spanish, Basque and English

Cross Border Talents; Lisboa; Remote; EUR 10,000 - 15,000; Full time

Benefits offered by this job

Paid training

Career development paths

Multicultural working environment

Job summary

Cross Border Talents is hiring multilingual Customer Service Representatives to support an international client from Lisbon, Portugal. The role focuses on inbound/outbound contacts, resolving questions with care, and using daily language skills in Spanish, Basque, and English.

The position is fully remote with 8-hour workdays, 5 days a week, and paid training plus clear quality guidance. You will join a supportive team and have opportunities for career development within a multicultural

Qualifications

• Fluent in Spanish, Basque and English.
• Excellent written and spoken command of the listed languages.
• Professional, friendly and patient communication style.
• Comfort with using computers and several systems simultaneously.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm in fast-paced environments.

Responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following defined processes.

Skills

Spanish

Basque

English

Tools

CRM systems

Job description

Looking for Spanish, Basque and English speaking jobs in Lisbon, Portugal? We are hiring customer service representatives to join a multilingual team supporting an international client. In this role you will handle inbound and outbound customer contacts and resolve questions with care and accuracy. Fluency in Spanish, Basque and English is essential, and your language skills will be used every day.

Key responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Requirements

• Fluent level in Spanish, Basque and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement

This is a fully remote position. Working hours: 8 hours per day, 5 working days per week.