Customer Service Representative (Italian Speaking)

CBT; Lisboa; Presencial; EUR 10 155 - 12 164; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Attendance bonus of 100€ per month

Meal allowance of 7.23€ per day

Resumo da oferta

CBT is seeking an Italian-speaking Customer Service Representative to assist users on a global e-commerce platform. In this role, you'll handle inquiries via inbound and outbound calls, ensuring an excellent shopping experience.

The ideal candidate will be fluent in Italian and possess good English skills, with a customer-centric approach. A flexible schedule is required as the role may transition to a 24/7 operation.

Compensation includes a base salary of 1000€ per month, along with bonuses and allowances.

Qualificações

• Native or C2 fluency in Italian (verbal and written).
• Good command of English (B2 level).
• Strong customer-centric mindset.

Responsabilidades

• Handle inbound and outbound calls to support users professionally in Italian.
• Investigate and resolve issues related to orders and logistics.
• Maintain quality standards by processing reported cases promptly.
• Identify complex or urgent issues and escalate them as per procedures.
• Manage contact volume efficiently during promotions.

Conhecimentos

Italian fluency (C2)

English command (B2)

Strong interpersonal skills

Descrição da oferta de emprego

Are you a problem solver with a passion for helping people? Do you enjoy navigating fast-paced environments? We are looking for a dedicated Italian-speaking Customer Service Representative to join our team for a leading global e-commerce platform.

In this role, you will act as the direct point of contact for our Italian-speaking users, ensuring that every interaction—whether with a buyer, seller, or content creator—contributes to a seamless and positive shopping experience.

About the Role

As a Customer Support Representative, you will be the voice of the e-commerce platform, assisting users via inbound and outbound calls. You will investigate and resolve inquiries, ensuring high-quality standards and timely solutions to keep our community thriving.

What You Will Do

• Assist Customers: Handle inbound and outbound calls to support platform users professionally in Italian.
• Problem-Solve: Investigate and resolve diverse issues related to orders, logistics, and general platform navigation.
• Maintain Quality: Review and process reported cases within agreed turnaround times and quality standards.
• Escalate Cases: Identify complex or urgent issues and escalate them appropriately following company procedures.
• Adapt to High Demand: Manage peaks in contact volume efficiently during seasonal campaigns and major promotions.

Requirements

• Italian: Native or C2 fluency (verbal and written).
• English: Good command (B2 level) to facilitate internal training and global team communication.
• Communication: Strong interpersonal skills and a customer-centric mindset.

Work Schedule

We are looking for candidates with the flexibility to adapt to changing operational needs.

• Initial Schedule: Monday to Sunday, with shifts between 08:00 – 17:00 or 09:00 – 18:00 (rotative).
• Days Off: 2 Rotative days per week.
• Future Transition: Please note that the project may transition to a 24/7 rotational schedule at a later date (to be confirmed by the client).

Compensation & Benefits

• Base Salary: 1000€ per month (paid over 14 months).
• Attendance Bonus: 100€ per month (paid over 11 months).
• Meal Allowance: 7.23€ per working day (net).

Important Eligibility Note

Our client has a specific policy regarding recruitment: We cannot accept applications from candidates who have previously worked for ByteDance, regardless of the line of business (LOB), BPO partner, or country. Please ensure you meet this criterion before applying.