Italian-Speaking Support, Moderation & Operations Specialist

FH Collective - Academy; Setúbal; Presencial; Tempo integral

Descrição da oferta de emprego

We are currently hiring Italian-speaking professionals for multiple projects within a leading international BPO company in Lisbon.

These opportunities cover industries such as Social Media, Healthcare, Travel, Hospitality and Customer Experience.

COMPENSATION & RELOCATION PACKAGE

Average gross monthly package: €1,350

OR

€1,050 gross monthly package + accommodation package

For candidates relocating from outside the Lisbon area, company accommodation is available (Private room in a shared apartment, utilities included).

START DATES

• 22 June 2026 – 15 July 2026

AVAILABLE AREAS

• Customer Support
• Content Moderation
• Digital Operations
• Payments & Order Support
• Social Media Operations
• Travel & Hospitality Services

Additional Benefits

• Paid training
• Private health insurance
• Holiday and Christmas bonuses
• International work environment
• Employee discounts and company perks
• Career growth opportunities

What You'll Do

• Supporting customers via phone, email and chat
• Resolving account, payment, order and service-related queries
• Reviewing and moderating online content according to platform policies
• Managing reservations and customer requests
• Processing documentation and operational tasks
• Collaborating with internal teams to resolve complex cases
• Delivering high-quality customer experiences

Requirements

• Fluent Italian (C1-C2)
• Good command of English (B2+)
• Strong communication skills
• Customer-oriented mindset
• Previous experience in customer service, hospitality, content moderation, sales or operations is a plus
• Ability to work in a multicultural environment
• Flexibility to work rotational schedules when required