Customer Service Representative - Italian Speaker (EU)

Hiring International Academy; Lisboa; Presencial; EUR 21 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Paid training and career development

International working environment

Resumo da oferta

Hiring International Academy is seeking an Italian-speaking Customer Service Representative to join our international support team. You will assist Italian-speaking customers and ensure a high-quality experience in a fast-paced, multicultural environment. Willingness to relocate within the EU is required.

You will handle inquiries across channels, maintain accurate records, and strive to meet performance targets while adapting to shifts as needed.

Qualificações

• Native or fluent Italian (C1/C2)
• English at C1 level or higher
• EU citizenship required
• Willingness to relocate within the EU
• Strong communication and problem-solving skills
• Basic computer skills and adaptability
• Flexibility to work shifts if required

Responsabilidades

• Support Italian-speaking customers via phone, email, chat, or social media
• Handle inquiries related to products, services, orders, and billing
• Resolve customer issues professionally and efficiently
• Document interactions accurately in internal systems
• Meet quality standards and performance targets

Conhecimentos

Italian language

English language

Communication skills

Problem-solving

Relocation readiness

Basic computer skills

Flexible shifts

Descrição da oferta de emprego

Overview

Location: EU-based (Relocation required – support provided)

Employment Type: Full-time

Eligibility: EU citizens only (right to work within the European Union required)

Job Summary

We are looking for an Italian Speaker Customer Service Representative to join our international support team. The role involves assisting Italian-speaking customers and delivering an excellent customer experience in a fast-paced, multicultural environment. Willingness to relocate within the EU is required.

Responsibilities

• Support Italian-speaking customers via phone, email, chat, or social media
• Handle inquiries related to products, services, orders, and billing
• Resolve customer issues professionally and efficiently
• Document interactions accurately in internal systems
• Meet quality standards and performance targets

Requirements

• Native or fluent Italian (C1/C2 level)
• English C1 level or higher
• EU citizenship (mandatory)
• Willingness to relocate within the European Union
• Strong communication and problem-solving skills
• Basic computer skills and adaptability
• Flexibility to work shifts if required

What We Offer

• Competitive salary
• Relocation Support (Flight + Accommodation)
• Paid training and career development
• International working environment