Customer Service (Italian-Speaking)

CBT; Lisboa; Presencial; EUR 18 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonus of 100 gross x 11 months

Meal Allowance of 7.23 per day

Transport Allowance of 20 per month

Health Insurance from day 1

Airfare reimbursement after 6 months

Shared apartment for 12 months

Resumo da oferta

A leading customer service company is seeking an Italian-speaking customer service representative in Lisbon. The candidate will be responsible for providing customer support and sales guidance. Ideal candidates should have at least one year of experience in customer service and possess strong communication and sales awareness. Additional benefits include health insurance, meal and transport allowances, and relocation assistance. This on-site position offers a dynamic work environment.

Qualificações

• Minimum 1 year of experience in customer service, telesales, or account management.
• Proven ability to influence seller success.
• Must not have previously worked for Byte Dance.

Responsabilidades

• Provide customer support and sales guidance in a fast-paced environment.
• Engage proactively with sellers to drive success.
• Collaborate with cross-functional teams to ensure high-quality service and sales results.

Conhecimentos

Strong communication skills

Sales awareness

Adaptability

Proactive engagement

Business development

Descrição da oferta de emprego

About the job Customer Service (Italian-Speaking)

Job Title: Customer Service Italian-Speaking

Location: Lisbon, Portugal

Start Date: 20 November 2025

Contract Type: JD

Work Model: On-Site

Schedule: Monday to Sunday, 08:0017:00 or 09:0018:00 (rotative shifts)

(Later stage may change to 24/7 rotation TBC by client)

Salary & Compensation:

• Bonus: 100 gross x 11 months
• Meal Allowance: 7.23 per day
• Transport Allowance: 20 per month
• Health Insurance: Active from day 1 (employee contribution), free after 6 months

Relocation & Benefits (Lisbon only):

• Airfare reimbursement after 6 months (up to 400, economy class)
• Shared apartment for up to 12 months (280/month, utilities included and discounted directly from payslip)

Requirements:

• Minimum 1 year of experience in customer service, telesales, account management, or customer success ideally linked to business development
• Proven sales awareness and ability to influence seller success (mandatory)
• Candidates must not have previously worked for Byte Dance, in any LOB, BPO, or country

Additional Notes:

This role focuses on providing customer support and sales guidance within a fast-paced international environment. Ideal candidates demonstrate strong communication, adaptability, and proactive engagement with sellers to drive success.