Customer Service Representative - Dutch and English

Cross Border Talents; Lisboa; Hybrid; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Paid training and onboarding

Career development paths

Friendly multicultural environment

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking customer service representatives to join a multilingual team supporting an international client. You will handle inbound and outbound contacts, resolve questions with care, and maintain clear records in the case management system.

The role requires fluency in Dutch and English, a professional and friendly communication style, and the ability to work with multiple systems. On-site, hybrid, or remote options are available, with training provided.

Qualifications

• Fluent level in Dutch and English.
• Excellent written and spoken command of the languages listed in this advert.
• Professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Skills

Dutch language

English language

Case management system

Tools

Case management system

Job description

Looking for Dutch and English speaking jobs in Lisbon, Portugal? We are hiring customer service representatives to join a multilingual team supporting an international client. In this role you will handle inbound and outbound customer contacts and resolve questions with care and accuracy. Fluency in Dutch and English is essential, and your language skills will be used every day.

Key responsibilities:

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Requirements:

• Fluent level in Dutch and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement:

This position is based in Lisbon and offers on-site, hybrid or remote working options, confirmed during the interview. Working hours and shift patterns are confirmed during the interview process.