Customer Representative (German-speaking) - Insurance Company

Concentrix; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary and performance bonus

Full paid training

Career development programs

Bring-a-friend bonus opportunities

Resumo da oferta

Concentrix is seeking a Customer Representative (German-speaking) in Lisbon, Portugal. In this full-time role, you will assist clients with inquiries related to their insurance policies and ensure high levels of service.

The ideal candidate is fluent in German and English, has good communication skills, and is proactive. Full paid training and opportunities for career development are provided. Join a globally recognized employer and explore your career potential at Concentrix.

Qualificações

• High level of German (C2) and fluent in English (B2).
• Previous customer experience is a plus.
• Excellent verbal and writing skills with a diplomatic stance.
• Proactive, self-motivated, and a great team player.

Responsabilidades

• Receive calls or chats regarding insurance policy information.
• Process requests via client policy administration system.
• Manage indexing and electronic archiving.
• Handle policy change requests and payment updates.
• Make claims and cancel requests.

Conhecimentos

German (C2)

English (B2)

Customer service experience

Verbal and writing skills

Proactive and self-motivated

Team player

Descrição da oferta de emprego

Overview

Customer Representative (German-speaking) - Insurance Company

Experience the power of a game-changing career! We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as World's Best Workplaces, Best Companies for Career Growth, and Best Company Culture, year after year.

If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

• Receive telephone calls or chats from clients wishing to obtain various types of information concerning their insurance policy
• Depending on the case, the request will be processed via a transaction in our client policy administration system, and/or by the writing and sending of replies to letters/emails, information, contract documents, etc., to the insured.
• Do indexation & electronic archiving in our document management tool.
• Manage policy change requests, updating payment details
• Make claims and cancel requests

Your Qualifications

Concentrix is a great match if you:

• Have a high level of German (C2) and fluent in English (B2)
• Have previous customer experience is a plus
• Have excellent verbal and writing skills coupled with a formal and diplomatic stance
• Are proactive, self-motivated, and a great team player

If you feel you don’t check every box, we still encourage you to apply. We\'ll do our best to match you with the right job, whether it’s this or another role.

What’s In It For You

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
• Competitive salary and performance bonus
• Central location in Lisbon, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their employer of choice.

Concentrix is an equal-opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.