Customer Service Representative - German and English (Hybrid)

Savior Artigos Texteis Lda; Porto; Hybrid; EUR 12,000 - 18,000; Full time

Job summary

Savior Artigos Texteis Lda seeks multilingual Customer Service Representatives in Porto, Portugal. The role supports an international client, handling inbound/outbound contacts with care and accuracy, using German and English daily.

Hybrid position based in Porto, offering training, guidance, and clear progression paths within a friendly, multicultural team. Excellent communication and calm, detail-oriented service are essential.

Qualifications

• Fluent level in German and English.
• Excellent written and spoken command of the languages.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Skills

German fluency

English fluency

Job description

Looking for German and English speaking jobs in Porto, Portugal? We are hiring customer service representatives to join a multilingual team supporting an international client. In this role you will handle inbound and outbound customer contacts and resolve questions with care and accuracy. Fluency in German and English is essential, and your language skills will be used every day.

Key responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Requirements

• Fluent level in German and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement

This is a hybrid position based in Porto, combining office and remote working. Working hours: Monday to Friday - 09:00 to 18:00 Days Off - Saturday and Sunday.