Customer Service Representative - German and English (Hybrid)

Cross Border Talents; Porto; Hybride; EUR 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

Paid training

Career development paths

Multicultural working environment

Résumé du poste

Cross Border Talents in Porto is hiring customer service representatives for a bilingual German-English role in a hybrid Porto setting. You will handle inquiries via phone, email and chat, using provided tools and knowledge bases to resolve questions with accuracy.

The position emphasizes quality, productivity and customer satisfaction with training and an approachable, multicultural team environment. Growth opportunities and structured guidance are offered.

Qualifications

• Fluent in German and English.
• Excellent written and spoken command of the languages listed.
• Professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability and attention to detail; team-first attitude.

Responsabilités

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Connaissances

German language

English language

Communication skills

Attention to detail

Team player

Comfort with multiple systems

Customer service mindset

Outils

Case management system

CRM tools

Description du poste

Looking for German and English speaking jobs in Porto, Portugal? We are hiring customer service representatives to join a multilingual team supporting an international client. In this role you will handle inbound and outbound customer contacts and resolve questions with care and accuracy. Fluency in German and English is essential, and your language skills will be used every day.

Key responsibilities:

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Requirements:

• Fluent level in German and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement: This is a hybrid position based in Porto, combining office and remote working. Working hours: Monday to Friday - 09:00 to 18:00 Days Off - Saturday and Sunday.