Customer Service Representative - English (Hybrid)

Savior Artigos Texteis Lda; Porto; Hybrid; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Paid training

Supportive team leader

Career development paths

Multicultural environment

Job summary

Savior Artigos Texteis Lda in Porto is hiring a multilingual customer service representative to support an international client. You will handle inbound and outbound inquiries by phone, email and chat with a focus on accuracy and care.

Fluency in English is essential, and you will use your language skills daily. We offer paid training, a supportive team leader, clear quality guidance and career development opportunities in a friendly, multicultural environment.

Qualifications

• Fluent English required.
• Excellent written and spoken English.
• Professional, friendly communication style.

Responsibilities

• Answer customer questions by phone, email and chat.
• Resolve requests using knowledge base.
• Record interactions in case management system.
• Meet quality, productivity and CSAT goals.
• Escalate complex cases to the appropriate team.

Skills

Fluent English

Customer service

Communication skills

Job description

Looking for English speaking jobs in Porto, Portugal? We are hiring customer service representatives to join a multilingual team supporting an international client. In this role you will handle inbound and outbound customer contacts and resolve questions with care and accuracy. Fluency in English is essential, and your language skills will be used every day.

Key responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Requirements

• Fluent level in English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement

This is a hybrid position based in Porto, combining office and remote working. Working hours: Monday to Friday - 08:00 to 17:00 Days Off - Saturday and Sunday.