Customer Service Representative - BRAGA

Cross Border Talents; Braga; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health coverage

Training and career development

Resumo da oferta

Cross Border Talents in Braga, Portugal is seeking a French-speaking Customer Service Representative to be the first point of contact for clients, delivering friendly and effective support. You will respond via phone, email, and chat, guide clients through products, and keep CRM records up to date.

The role requires 1+ years in customer service, excellent English communication, and a customer-first mindset. The position offers ongoing training and health benefits.

Qualificações

• 1+ years in customer service or client-facing roles.
• Excellent written and spoken English; additional languages a plus.
• Strong problem-solving and customer-first mindset.
• Ability to multitask and work under pressure.

Responsabilidades

• Respond to inquiries via phone, email, and chat with professionalism.
• Resolve issues promptly to ensure customer satisfaction.
• Guide clients through products, services, and troubleshooting steps.
• Maintain accurate CRM records of all interactions.
• Collaborate with internal teams for complex cases.

Conhecimentos

English communication

Customer-centric

Multitasking

Ferramentas

CRM software

Descrição da oferta de emprego

About the Position

As a French Customer Service Representative, you’ll be the first point of contact for clients, providing friendly, professional, and effective support. Your role will be key to ensuring customers feel heard, valued, and satisfied—every single time.

Key Responsibilities

Respond to customer inquiries via phone, email, and chat with professionalism and empathy.

Resolve issues promptly, ensuring each interaction ends with a satisfied customer.

Guide clients through products, services, and troubleshooting steps.

Manage account updates, orders, and service modifications.

Collaborate with internal teams to handle complex cases efficiently.

Keep accurate records of all customer interactions in CRM systems.

Requirements

1+ years of experience in customer service or a client-facing role is a plus.

Excellent communication skills in both written and spoken English (additional languages a plus).

Strong problem-solving abilities and a customer-first mindset.

Ability to multitask and work effectively under pressure.

Benefits

Competitive salary based on your skills and experience.

Performance-based bonuses for outstanding service.

Health coverage and wellness benefits.

Ongoing training and career development opportunities.

Ready to create meaningful customer experiences?