Customer Service Representative - French-speaking-Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 15 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health coverage

Performance-based bonuses

Training and career development

Resumo da oferta

Cross Border Talents in Lisbon, Portugal, is seeking a French-speaking Customer Service Representative to be the first point of contact for clients. You will provide friendly, professional support to ensure customers feel heard and valued.

Responsibilities include responding via phone, email, and chat, guiding clients through products, updating orders, and collaborating with internal teams to resolve complex issues. English fluency required; additional languages a plus.

Qualificações

• 1+ years of experience in customer service or a client-facing role is a plus.
• Excellent communication skills in both written and spoken English (additional languages a plus).
• Strong problem-solving abilities and a customer-first mindset.
• Ability to multitask and work effectively under pressure.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
• Resolve issues promptly, ensuring each interaction ends with a satisfied customer.
• Guide clients through products, services, and troubleshooting steps.
• Manage account updates, orders, and service modifications.
• Collaborate with internal teams to handle complex cases efficiently.
• Keep accurate records of all customer interactions in CRM systems.

Conhecimentos

Customer service experience

English proficiency

Multitasking

Empathy

CRM software

Ferramentas

CRM software

Descrição da oferta de emprego

About the Position

As a French Customer Service Representative, you’ll be the first point of contact for clients, providing friendly, professional, and effective support. Your role will be key to ensuring customers feel heard, valued, and satisfied—every single time.

Key Responsibilities

Respond to customer inquiries via phone, email, and chat with professionalism and empathy.

Resolve issues promptly, ensuring each interaction ends with a satisfied customer.

Guide clients through products, services, and troubleshooting steps.

Manage account updates, orders, and service modifications.

Collaborate with internal teams to handle complex cases efficiently.

Keep accurate records of all customer interactions in CRM systems.

Requirements

1+ years of experience in customer service or a client-facing role is a plus.

Excellent communication skills in both written and spoken English (additional languages a plus).

Strong problem-solving abilities and a customer-first mindset.

Ability to multitask and work effectively under pressure.

Benefits

Competitive salary based on your skills and experience.

Performance-based bonuses for outstanding service.

Health coverage and wellness benefits.

Ongoing training and career development opportunities.

Ready to create meaningful customer experiences?