Customer Service Representative - French Market

Transcom; Portugal; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Permanent contract with bonus system

Paid training and ongoing support

International and inclusive work envt.

Internal learning platforms and formal

Career growth with internal promotions

Job summary

Transcom is seeking a French-speaking Customer Service Representative to join our team in Portugal. You will be the frontline for B2B and B2C support, handling inquiries across channels and performing backoffice tasks with internal tools.

The role emphasizes empathy in written communication and analytical problem-solving across multiple markets. The position offers a permanent contract with a competitive salary, a bonus system, paid training, and opportunities for internal career progression

Qualifications

• C1 or native written and spoken proficiency in French.
• B2 level or above written and spoken proficiency in English.
• Availability to work 5 days per week (Saturdays and Sundays included).
• Availability to work by shift rotation on a 24/7 schedule.
• Good computer skills (required).
• Ability to generate empathy in written form.
• Analytical mindset to diagnose and troubleshoot issues.
• Ability to manage time and meet goals.

Responsibilities

• Providing B2B and B2C customer support through multiple channels.
• Primarily resolving inquiries via inbound calls.
• Performing backoffice tasks, including responding to emails and chats, and using internal applications.
• Providing support for multiple products across multiple markets.

Skills

French (C1+)

English (B2+)

Empathy in writing

Analytical mindset

Time management

Job description

Description

Is helping others in your nature? We are looking for a French-speaking Customer Service Representative with a problem-solving mindset to join a community of customer experience experts.

What's in it for YOU!

• Possibility of permanent employment with attractive salary and bonus system
• Implementation paid training and daily support
• International and inclusive environment, that makes you feel supported, encouraged and welcome from day one
• Continuous development through our internal learning platforms and external training
• Opportunity to grow within Transcom: more than 80% of our senior positions are filled internally

Join Transcom as a Customer Service Representative in the French market! Be on the front line of support for clients and deliver impactful work on a company level.

In this role you will:

• Providing B2B and B2C customer support through multiple channels
• Primarily resolving inquiries via inbound calls
• Performing backoffice tasks, including responding to emails and chats, and using internal applications
• Providing support for multiple products across multiple markets

To be successful in this role we need the following:

• C1 or native written and spoken proficiency in French
• B2 level or above written and spoken proficiency in English
• Availability to work 5 days per week (Saturdays and Sundays included)
• Availability to work by shift rotation on a 24/7 schedule
• Good computer skills (required)
• Ability to generate empathy in written form
• Analytical mindset to diagnose and troubleshoot issues
• Ability to manage time and meet goals

What Life at Transcom is like!

At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care and root for each other. You're included just as you are, from day one. And with the right mindset, there's no end to how far we can go together.