Customer Service Representative - Finnish Market

Transcom; Porto; Vor Ort; EUR 15.000 - 22.000; Vollzeit

Benefits dieser Stelle

Permanent employment

Bonus system

Paid training

Inclusive environment

Internal growth

Zusammenfassung

Transcom in Porto, Portugal, is looking for a Finnish-speaking Customer Service Representative to join our team and support the Finnish market. You will handle B2B and B2C inquiries across multiple channels and products, delivering timely, empathetic assistance to customers.

Fluency in Finnish (C1) and English (B2) is required, along with strong computer skills. You must be willing to work 5 days a week in a rotating 24/7 schedule; training and ongoing development are provided within our

Qualifikationen

• C1 or native proficiency in written and spoken Finnish.
• B2 level or higher in written and spoken English.
• Willingness to work 5 days per week, including weekends.
• Willingness to rotate shifts on a 24/7 schedule.
• Good computer skills are required.
• Ability to generate empathy in written form.
• Analytical mindset to diagnose and troubleshoot issues.
• Ability to manage time and meet goals.

Aufgaben

• Provide B2B and B2C customer support through multiple channels.
• Primarily resolve inquiries via inbound calls.
• Perform backoffice tasks, including responding to emails and chats, using internal applications.
• Support multiple products across multiple markets.

Kenntnisse

Finnish language (C1)

English language (B2)

Empathy in writing

Analytical thinking

Time management

Basic computer skills

Jobbeschreibung

Customer Service Representative - Finnish Market

Location: Portugal, Porto

Job category: Customer Service Representative (CSR)

Language: English, Finnish

Is helping others in your nature? We are looking for a Finnish-speaking Customer Service Representative with a problem-solving mindset to join a community of customer experience experts. Would you like to be one of us?

What’s in it for YOU!

• Possibility of permanent employment with attractive salary and bonus system
• Implementation paid training and daily support
• International and inclusive environment, that makes you feel supported, encouraged and welcome from day one
• Continuous development through our internal learning platforms and external training
• Opportunity to grow within Transcom: more than 80% of our senior positions are filled internally

Join Transcom as a Customer Service Representative in the Finnish market!

Be on the front line of support for clients and deliver impactful work on a company level. In this role you will:

• Providing B2B and B2C customer support through multiple channels
• Primarily resolving inquiries via inbound calls
• Performing backoffice tasks, including responding to emails and chats, and using internal applications
• Providing support for multiple products across multiple markets

To be successful in this role, the following is needed:

• C1 or native written and spoken proficiency in Finnish
• B2 level or above written and spoken proficiency in English
• Availability to work 5 days per week (Saturdays and Sundays included)
• Availability to work by shift rotation on a 24/7 schedule
• Good computer skills (required)
• Ability to generate empathy in written form
• Analytical mindset to diagnose and troubleshoot issues
• Ability to manage time and meet goals

What Life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.