Customer Service Representative (French)

David Kennedy Recruitment; Braga; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary with performance-based incentives

Professional growth opportunities

Access to exclusive travel perks and discounts

Resumo da oferta

David Kennedy Recruitment is seeking a French-speaking Customer Service Representative for a leading BPO firm in Braga, Portugal. In this hybrid role, you will handle customer requests regarding credit products, analyze needs to personalize communications, and build exceptional customer relationships. Successful candidates will be fluent in French (C2) and English (B2) and will thrive in a dynamic environment. The position offers a competitive salary, professional growth opportunities, and a collaborative work culture.

Qualificações

• Native or fluent in French (C2), both verbal and written.
• Previous experience in a contact center or customer service environment preferred.
• Adaptability and flexibility in a fast-paced, dynamic environment.

Responsabilidades

• Handle customer requests by phone related to existing credit products.
• Analyze customer needs to personalize interactions and propose suitable solutions.
• Build and maintain long-term customer relationships.

Conhecimentos

Fluent in French (C2)

Fluent in English (minimum B2)

Excellent communication skills

Customer-focused mindset

Strong troubleshooting skills

Descrição da oferta de emprego

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a French speaking Customer Service Representative to join their team in Braga.

Position: Customer Service Representative

Location: Braga, Portugal

Work model: Hybrid

Employment type: Fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary

About the role

A leading consumer credit platform dedicated to making financing simple transparent and accessible through digital solutions and customer-focused support empowering individuals to bring their projects to life with confidence.

Duties and responsibilities

• Handle customer requests by phone related to existing credit products and new financing projects.
• Analyze customer needs to personalize interactions, understand expectations, reassure customers and propose suitable financing solutions.
• Build and maintain long-term high-quality customer relationships within a relational excellence framework.
• Optimize each interaction both inbound and outbound by identifying and leveraging commercial opportunities.
• Manage assigned customer files in line with internal procedures, security standards and compliance requirements, demonstrating rigor and integrity.

Requirements

• Native / fluent in French (C2), both verbal and written. Fluent in English (minimum B2 level).
• Excellent communication skills with a strong customer-focused mindset.
• Previous experience in a contact center or customer service environment preferred.
• Product or technical support experience considered an advantage.
• Interest in or basic knowledge of electric vehicle charging and sustainable energy solutions.
• Strong troubleshooting skills with the ability to analyze complex issues.
• Adaptability and flexibility in a fast-paced, dynamic environment.

Offer

• Competitive salary with performance-based incentives.
• Professional growth opportunities within the BPO industry.
• Collaborative and supportive work environment.
• Access to exclusive travel perks and discounts.
• Monday to Friday: 07:00 AM - 07:00 PM (Rotational shifts). Saturday: 08:00 AM - 03:00 PM. 2 days off: Sunday and 1 rotational day.