Customer Service Advisor - Polish and English

Cross Border Talents; Porto; On-site; EUR 18,000 - 23,000; Full time

Benefits offered by this job

Paid training and onboarding

Supportive team leader and qualityguid

Career development paths

Multicultural working environment

Job summary

Cross Border Talents seeks multilingual customer service representatives in Porto, Portugal. The role handles inbound and outbound customer contacts, resolving questions with care and accuracy, using Polish and English daily.

You will interact via phone, email and chat within a fast-paced, supportive team environment. The position emphasizes professional communication, reliability, and the ability to stay calm while managing multiple systems.

Qualifications

• Polish and English language fluency is essential.
• Excellent written and spoken command of the languages listed in this advert.
• Professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Skills

Polish fluency

English fluency

Customer service

Communication

Team player

Job description

Looking for Polish and English speaking jobs in Porto, Portugal? We are hiring customer service representatives to join a multilingual team supporting an international client. In this role you will handle inbound and outbound customer contacts and resolve questions with care and accuracy. Fluency in Polish and English is essential, and your language skills will be used every day.

Key responsibilities:

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Requirements:

• Fluent level in Polish and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement: This is an on-site position based in Porto. Working hours: confirmed during the interview process.