Dutch-Speaking Customer Support in Lisbon | Global Team

Nordicrecruiters; Lisboa; Presencial; EUR 24 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Full-time position

International team

Lisbon living

Resumo da oferta

Nordicrecruiters invites a Dutch-speaking Customer Service Representative to join our international support team in Lisbon. You will assist clients with clarity and empathy across channels, answering questions, resolving issues, and maintaining accurate records.

Fluency in Dutch is required, English is a plus, and previous customer service experience helps. This full-time role offers a supportive multicultural environment, competitive salary, and a chance to enjoy Lisbon's vibrant lifestyle.

Qualificações

• Native or fluent Dutch; English a plus.
• Experience in customer service or helpdesk preferred.
• Strong communication and rapport-building skills.
• Organisational skills and attention to detail.
• Proactive, service-oriented mindset for international environment.

Responsabilidades

• Handle customer inquiries in Dutch (and English when needed) across channels (phone, email, chat).
• Assist clients by resolving issues and explaining services or products.
• Maintain and update client records and interaction logs in internal software.
• Collaborate with internal teams (sales, operations, technical support) to manage cases and escalate when needed.
• Provide clear, professional communication with a positive, client-focused attitude.

Conhecimentos

Dutch proficiency

English proficiency

Communication skills

Interpersonal skills

Organisational skills

Proactive mindset

Ferramentas

Ticketing systems

CRM software

Descrição da oferta de emprego

Nordicrecruiters invites a Dutch-speaking Customer Service Representative to join our international support team in Lisbon. You will assist clients with clarity and empathy across channels, answering questions, resolving issues, and maintaining accurate records.

Fluency in Dutch is required, English is a plus, and previous customer service experience helps. This full-time role offers a supportive multicultural environment, competitive salary, and a chance to enjoy Lisbon's vibrant lifestyle.