Customer Service Representative - Danish/Swedish/Norwegian/Finnish (EU)

Hiring International Academy; Lisboa; On-site; EUR 24,000 - 31,000; Full time

Benefits offered by this job

Relocation support

Accommodation

Health insurance

Paid training

Bonuses

Career growth

Multicultural environment

Job summary

Hiring International Academy is seeking Customer Service Representatives with strong Nordic language skills to join our international support team in Europe. You will handle inquiries via phone, email, and chat, provide product information, and document interactions in internal systems.

The role requires Nordic proficiency at C1–C2 and English at B2 or higher. We offer relocation support, accommodation, health insurance, performance bonuses, paid training, and a multicultural environment to

Qualifications

• Nordic language at C1–C2 or higher.
• English at B2 or higher.
• Customer-focused attitude and strong communication.
• Basic computer and multitasking skills.

Responsibilities

• Handle customer inquiries via phone, email, and chat
• Resolve customer issues in a timely and professional manner
• Provide accurate information about products and services
• Maintain service quality and customer satisfaction standards
• Document customer interactions in internal systems
• Follow company policies and procedures

Skills

Nordic language proficiency

English proficient

Customer-focused

Strong communication

Problem solving

Multitasking

Job description

Location: Europe (Relocation Supported for EU citizens from EU Regions

Languages Required:Nordic language (Danish / Swedish / Norwegian / Finnish / Icelandic): C1–C2 or higher

English: B2 or higher

Job Overview

We are seeking Customer Service Representatives with strong Nordic language skills to join our international customer support team. You will be responsible for delivering excellent customer service and ensuring high levels of customer satisfaction.

Responsibilities

• Handle customer inquiries via phone, email, and chat
• Resolve customer issues in a timely and professional manner
• Provide accurate information about products and services
• Maintain service quality and customer satisfaction standards
• Document customer interactions in internal systems
• Follow company policies and procedures

Requirements

• C1–C2 or higher proficiency in a Nordic language
• B2 or higher level of English
• Strong communication and problem-solving skills
• Customer-focused attitude
• Basic computer and multitasking skills
• Previous customer service experience is a plus but not mandatory

What We Offer

• Competitive salary
• Performance-based bonuses
• Full relocation support
• Accommodation support provided by the company
• Health insurance covered by the companyPaid training
• Multicultural work environment
• Career growth opportunities