Customer Service Representative - Danish/Swedish/Norwegian/Finnish

Cross Border Talents; Lisboa; On-site; EUR 26,000 - 42,000; Full time

Benefits offered by this job

Relocation support

Accommodation support

Health insurance

Paid training

Bonuses

Career growth

Multicultural work environment

Job summary

Cross Border Talents is hiring Customer Service Representatives with Nordic language skills to join our international support team. You will deliver excellent service and ensure high levels of customer satisfaction across inquiries received by phone, email, and chat.

Requirements include C1-C2 or higher in a Nordic language and English at B2 or higher, plus strong communication and problem‑solving abilities.

Qualifications

• Nordic language proficiency at C1-C2 or higher.
• English at least B2.
• Strong communication and problem-solving skills.
• Customer-focused attitude.
• Basic computer and multitasking skills.
• Previous customer service experience is a plus but not required.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Resolve issues timely and professionally.
• Provide accurate information about products and services.
• Document interactions in internal systems.
• Follow company policies and procedures.

Job description

Location: Europe (Relocation Supported for EU citizens from EU Regions

Languages Required:Nordic language (Danish / Swedish / Norwegian / Finnish / Icelandic): C1-C2 or higher

English: B2 or higher

Job Overview

We are seeking Customer Service Representatives with strong Nordic language skills to join our international customer support team. You will be responsible for delivering excellent customer service and ensuring high levels of customer satisfaction.

Responsibilities

• Handle customer inquiries via phone, email, and chat
• Resolve customer issues in a timely and professional manner
• Provide accurate information about products and services
• Maintain service quality and customer satisfaction standards
• Document customer interactions in internal systems
• Follow company policies and procedures

Requirements

• C1-C2 or higher proficiency in a Nordic language
• B2 or higher level of English
• Strong communication and problem-solving skills
• Customer-focused attitude
• Basic computer and multitasking skills
• Previous customer service experience is a plus but not mandatory

What We Offer

• Competitive salary
• Performance-based bonuses
• Full relocation support
• Accommodation support provided by the company
• Health insurance covered by the company
• Paid training
• Multicultural work environment
• Career growth opportunities